Shipping policy

Signature Requirement

We reserve the right to mark deliveries as Signature Required unless you request otherwise. For special delivery instructions, contact Customer Service immediately.

Free Shipping Orders

If your order received Free Shipping, our actual outbound shipping cost will be deducted from any refund. Return shipping costs are the responsibility of the customer.

Refused Deliveries

Once an order has shipped, it cannot be canceled. If delivery is refused, round trip shipping charges including outbound and return freight will be deducted from the refund. A 20% restocking fee will also apply along with additional fees for non like-new condition.

LTL and Truck Deliveries

LTL freight deliveries are made to the back of the truck only.

  • Liftgate, inside delivery, and other special services must be arranged before shipment.
  • If additional services are requested at the time of delivery without prior arrangement, the customer is responsible for all added charges.

Damage Policy

Visible Damage

  • Freight shipments must be inspected while the driver waits.
  • If damaged, refuse delivery.
  • Failure to inspect may void damage protection.

If You Cannot Inspect

  • Mark the shipment as DAMAGED before signing.
  • Keep all packaging materials.
  • Report concealed damage within 2 days or a claim cannot be filed.

FedEx and UPS Deliveries

If a carrier leaves the package at your door, you must contact the carrier within 24 hours to file a claim and notify us immediately.

Shipping to Freight Forwarders

  • You must confirm shipping dimensions before manufacture or shipment.
  • If the freight forwarder rejects the shipment, the customer must arrange alternate delivery.
  • We cannot reroute freight once it leaves the freight forwarder’s warehouse.

DOA Shipments

Items that arrive DOA or defective must be reported immediately and require an RMA. DOA items qualify for exchange only unless otherwise specified.

Effective Date: December 5, 2025
Last Revised: November 4, 2025

We reserve the right to update, modify, or replace any part of these policies at any time without prior notice. It is the customer’s responsibility to review these policies periodically for changes. Continued use of the website or placement of an order following the posting of any policy updates constitutes acceptance of those changes.